A - Introduction
We care greatly about the privacy of our website visitors, and we pledge to protect it. This policy explains how we handle your personal information.
- By agreeing to our use of the personal data you provide to us and cookies, in accordance with the terms of this policy, you always allow us to use them unless you ask us to stop doing so.
- Any conflict in this policy with the e-commerce system recently issued by the Ministry of Commerce in the Kingdom of Saudi Arabia via the documents of this link: https://mci.gov.sa/ar/ECC/Pages/default.aspx , what is approved is what is issued by the commerce system. Electronic form from the Ministry of Commerce. In the event of a conflict or unintentional error on our part, you must inform us immediately.
B. Copyright of this policy
This Privacy Policy was created using a template approved by SEQ Legal (seqlegal.com) and modified to suit the nature of our site.
C. Collection of personal information
The following commonly recognized personal information may be collected, stored, and used: Information about your computer, tablet, or mobile device, including your Internet Protocol (IP) address, geographic location, browser type and version, and operating system.
- Information about your visits to and use of this site, including the location of the referral source that led you to our site, the duration of the visit, what you see on the page, and your browsing paths on the site.
- The information you enter when creating a new profile on our website is: your first and last name, your profile picture, your email, and your mobile number.
- The information you enter when you log in each time to our website, which is: your email or mobile email.
- Information about your communication with us via WhatsApp that appeared to us, your conversations with us, or your contact number with us.
- Information generated while using our website, including the times and frequency of your use of the website and the circumstances under which you use the website.
- Information related to anything you purchase, the services you use, or the transactions you conduct through our website, which includes your name, address, phone number, and email address, with the exception of the details of Visa and MasterCard credit cards and mada card data, as their information is never shown to us, but rather appears to an intermediary provider. Electronic payment services authorized by the laws and regulations of the Saudi Arabian Monetary Agency in the Kingdom of Saudi Arabia.
– Information that you post on our website for the purpose of sharing it online, which includes your username, profile photo, and the content of your posts, comments, and ratings.
- Information contained in any correspondence you send to us via email or through our website.
- Any other personal information you submit to us.
- If you are going to provide us with personal information about another person, you must obtain that person's consent to disclose that personal information to us in accordance with this policy (for example: recipient data for an order purchased from our site by you on behalf of the other person).
Dr.. Use of your personal information
Personal information provided to us by you via our website will be used for the purposes described in this policy or on the relevant pages of the website. We may use your personal information for the following purposes:
- Managing our website and business on the Internet.
- Customize our website to be more relevant to you.
- Enable you to use the services and products available on our website.
- Sending the goods you purchase from our website to you.
- Providing services purchased through our website.
- Sending statements, invoices and payment notices to you, and collecting payments from you.
- Sending you non-marketing commercial messages.
- Send email and mobile notifications that you have specifically requested to be sent to you.
- Sending you an email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter).
- Sending marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you, by mail, WhatsApp or SMS (you can inform us at any time to remove your information from our marketing correspondence lists if you no longer require our marketing communications) .
- Providing third parties with statistical information about our users (however, these third parties will not be able to identify you specifically based on the information provided to them).
- Dealing with inquiries and complaints submitted by you on our website.
- Protect our website from fraud and maintain its security.
- Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent via our website’s private messaging service, for example: messages of comments, ratings and questions).
- If you submit personal information for publication on our site, we will publish that information and use it in any other way, (for example: designing a customer reviews or what they said about us page).
- We will not provide any third party - without your explicit consent - with your personal information for the purposes of direct marketing to any other party.
- Other reasonable uses according to common knowledge (for example: conducting studies and statistics on customers by neighborhoods and cities or by gender).
E. Disclosure of personal information
We may disclose your personal information to any of our employees, officers, professional advisors, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, the original holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information in these circumstances:
-- As much as we are required to do by law.
-- In connection with any ongoing or potential legal proceedings.
-- In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and credit risk reduction).
Except as set forth in this policy, we will not provide your personal information to third parties.
And international data transfer
- Your information will not be transferred outside the Kingdom of Saudi Arabia except in relation to cookies, the details of which are mentioned in clause (m).
We cannot prevent others from using or misusing personal information that you post on our website or submit for publication on our website and that is available online throughout the world.
g. Retention of personal information
- We always retain your personal information for statistical, marketing, and customer retention purposes unless you ask us to remove your data by contacting us.
- We retain documents, invoices and electronic documents containing your personal data to the extent we are required by law.
- If we believe these documents may be relevant to any ongoing or potential legal proceedings we will retain them.
h Security of your personal information
We undertake to take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
- We undertake to store all personal information you provide on our secure servers (protected by password and firewall).
- All electronic financial transactions carried out through our website are protected by encryption technology.
- You agree to this policy with the knowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
- You are responsible for maintaining the confidentiality of the password you use to access our website. We will not ask you for your password (except when you log in to our website).
i modifications
We may update this policy from time to time by publishing a new version on our website. You should check this page from time to time to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.
Your rights
When you use our site, you agree to our use of your personal information that you give us of your own free will for the purposes of selling, delivery, and shipping, and requesting your evaluations of the level of quality of service provided to you, and marketing to you only. We will give you the ability to cancel our use of your personal information for marketing purposes, and you must contact us periodically.
K. Third party websites partnered with our site
Our website contains hyperlinks to and details of third party websites such as Google Analytics. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
To update information
Please let us know if the personal information we hold about you needs to be corrected or updated.
M Cookies
Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by our website's Internet server to your Internet browser and is stored by the browser on your device. The identifier is then sent back. To the server every time the browser requests a page from the server. Cookies may be either “persistent” cookies or special cookies known as “session”. A persistent cookie is stored by a web browser and remains valid until its set expiry date, unless deleted by the user before the expiry date. validity; A "session" cookie, on the other hand, expires at the end of the user's session, i.e. when the Internet browser is closed. Cookies do not typically contain any information that personally identifies or reveals a user, but personal information we store about you may be linked to information stored in cookies obtained from you. We only use session cookies and persistent cookies on our website.
Below are our uses of cookies:
We use Google Analytics with all its features to study visitors’ behavior, interests, and sources of their visit that led them to visit our site, as well as their visit times, demographics (gender, age group), etc.
We use Google Adwords, Facebook for Business, and Snapchat Ads to advertise our site with all the features of these advertising programs, including the “remarketing” feature to retarget visitors again according to their previous interests through our site.
Most browsers allow you to refuse to accept cookies. Blocking all cookies will have a negative impact on the usability of many sites. If you block cookies you will not be able to use all the features on our site. You can delete cookies already stored on your computer. Deleting cookies will have a negative impact on the usability of the websites you visit.