The mechanism for receiving and processing consumer complaints is subject to the following procedure:
- We adhere to the requirements of the Ministry of Commerce and Investment in the approved mechanism for handling consumer complaints, which is stipulated on the Ministry’s website through the following link: https://mc.gov.sa/ar/ECC/Pages/default.aspx
- Response to complaints is immediate, and every complaint is addressed immediately, and the means for receiving complaints are (click on the method link to start communication):
- Email: [email protected]
- Telephone: +966553380123
- WhatsApp (best): https://wa.me/966553380123
- Visit a branch:
Riyadh City (click on the location link):
- Al Rawabi Branch, Al Sondos Street.
- Al-Fayhaa Branch, Haroun Al-Rashid Street.
- Rawda Branch, Al Hassan Bin Ali Street.
AL Madinah AL Munawwarah: